RETURNS & REFUNDS
How do I return my item?
- You have 14 days to lodge and return your order. The item must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge.
- Full priced items can be returned for a Credit Voucher or exchange.
- The Credit Voucher code is equivalent to the purchase price of the returned item and valid for a year after being issued.
- Sale items can only be returned for an exchange.
Can I get a refund?
- We only provide refunds if there is a fault in the garment. This policy is non-negotiable.
- Sale items are not eligible for a refund.
- For International orders, you have 30 days to notify info@sansfaff.com and return your item(s) for a refund. Returns will be at the expense of the customer, including delivery fees and duties.
How can I return my order?
- Pack the item(s) in a parcel and attach the return label.
- Send your parcel using a traceable mode of delivery to:
Sans Faff, 6 Cornwall Gardens, 269635, Singapore
It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options.